Privacy Policy

1. Who We Are

STL Cleaning Services ("we," "us," "our") is a residential house cleaning company based in St. Louis, Missouri. We operate the website at https://www.stlcleaningservices.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our Site or contact us about our services.

If you have questions about this policy, contact us at hello@stlcleaningservices.com or 314-492-0787.

2. Information We Collect

We collect two types of information:

Information you provide directly

• Name, phone number, and email address when you contact us or request an estimate
• Home address or service area when scheduling or requesting a quote
• Messages, notes, or preferences you share with us via contact forms, phone, or text

Information collected automatically

• Pages visited, time spent on the Site, and general browsing behavior — collected through Google Analytics 4 (GA4) using cookies and similar technologies
• Device type, browser, and approximate location (city or region level) via GA4
• IP address (anonymized by default in GA4)

We do not collect payment card information through this Site. Any payment processing is handled separately.

3. How We Use Your Information

• To respond to your inquiries and provide a price estimate
• To schedule, confirm, and manage your cleaning service
• To communicate about your account, upcoming visits, or service changes
• To improve the Site and our services using aggregated analytics data
• To send occasional service reminders or promotional messages if you have opted in
• To comply with applicable law or respond to lawful requests

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

4. Google Analytics

This Site uses Google Analytics 4, a web analytics service provided by Google LLC. GA4 uses cookies and similar tracking technologies to collect anonymized data about how visitors interact with the Site. This data is transmitted to and stored by Google on servers in the United States.

You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on. You can also manage cookie preferences through your browser settings.

5. Cookies

We use cookies solely through Google Analytics to understand Site usage. We do not use advertising cookies, retargeting pixels, or third-party marketing trackers. You may disable cookies in your browser at any time; doing so may affect certain Site functionality.

6. How We Share Your Information

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

We may share information in limited circumstances:

• Service providers: We may share necessary information with vendors who help us operate (e.g., scheduling software, email delivery). These vendors are contractually required to keep your data confidential and use it only to support our services.
• Legal compliance: We may disclose information if required by law, court order, or to protect the rights, property, or safety of our company, clients, or the public.
• Business transfer: In the event of a merger, acquisition, or sale of substantially all assets, your information may be transferred as part of that transaction. We will notify you via email or prominent Site notice if this occurs.

7. Data Retention

We retain personal information for as long as necessary to provide our services and for a reasonable period thereafter (generally up to three years) to address disputes, comply with legal obligations, or maintain business records. Google Analytics data is retained according to Google's standard retention settings, which you can review in Google's Privacy Policy.

8. Your Rights and Choices

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal or contractual limitations
• Opt out of marketing communications at any time by contacting us or following unsubscribe instructions

To exercise any of these rights, contact us at hello@stlcleaningservices.com. We will respond within a reasonable time frame, typically within 30 days.

9. Security

We use reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, or loss. However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security and are not responsible for breaches outside our reasonable control.

10. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before submitting any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective date" at the top of this page. Material changes will be communicated via a notice on the Site or direct contact where appropriate. Your continued use of the Site after any update constitutes acceptance of the revised policy.

13. Contact Us

Questions, concerns, or requests regarding this Privacy Policy should be directed to:

STL Cleaning Services
St. Louis, Missouri
hello@stlcleaningservices.com
314-492-0787