Terms of Service

1. Agreement to Terms

By contacting STL Cleaning Services ("we," "us," "our"), requesting a quote, scheduling a cleaning, or allowing us to perform services at your property, you ("Client") agree to be bound by these Terms of Service ("Terms"). If you do not agree, please do not use our services.

We reserve the right to update these Terms at any time. Continued use of our services after any update constitutes acceptance of the revised Terms.

2. Services

STL Cleaning Services provides residential house cleaning only. We do not service commercial properties, offices, or construction sites. All services are performed within our designated St. Louis metro service area.

Service details, scope, and inclusions are confirmed at or before the time of booking. We reserve the right to adjust scope on arrival if the condition of the home materially differs from what was described at the time of booking, and to charge accordingly.

Online price estimates are provided as a planning range only and are not a guaranteed final price. Final pricing is confirmed before work begins.

3. Scheduling & Access

The Client is responsible for ensuring that our team has safe and unobstructed access to the home at the scheduled time. If we are unable to access the property due to a lockout, incorrect access information, or any reason within the Client's control, a lockout fee of $75 will be charged and the appointment will be forfeited.

The Client is responsible for disclosing any known hazards, safety concerns, or access restrictions before the scheduled visit. Failure to disclose hazards that result in injury or damage releases us from liability for those injuries or damages.

4. Cancellation & Rescheduling

We require at least 48 hours' notice to cancel or reschedule an appointment without penalty.

• Cancellations or reschedules with less than 48 hours' notice are subject to a cancellation fee equal to 50% of the scheduled service cost.
• Same-day cancellations or no-shows are subject to a fee equal to 100% of the scheduled service cost.
• Recurring clients who cancel two or more consecutive appointments without adequate notice may lose their reserved scheduling slot.

We reserve the right to cancel or reschedule appointments due to cleaner illness, unsafe conditions, extreme weather, or other circumstances beyond our control. In such cases, no cancellation fee will be charged to the Client.

5. Payment

Payment is due on the day of service, unless otherwise arranged in writing in advance. Accepted payment methods will be communicated at time of booking.

Invoices not paid within seven (7) days of the service date are subject to a late fee of 1.5% per month on the outstanding balance. We reserve the right to suspend services for accounts with outstanding balances.

Prices are subject to change with reasonable notice. We will notify recurring clients of any pricing changes before the next scheduled service.

6. Client Responsibilities

To allow us to deliver thorough, efficient service, the Client agrees to:

• Secure or remove cash, jewelry, irreplaceable items, and other valuables before our arrival
• Contain or remove pets from areas being cleaned
• Disclose any fragile, antique, or high-value items requiring special handling — we will not be held liable for damage to items that were not disclosed or properly secured
• Ensure the home has functional utilities (running water, working electricity) at the time of service
• Notify us in advance of any alarm systems and provide instructions for entry and exit

7. Satisfaction Guarantee & Re-Cleans

We stand behind our work. If you are not satisfied with any area of a completed cleaning, contact us within 24 hours of service completion and we will return to re-clean the specific area at no additional charge.

Re-cleans apply only to areas that were within the original scope of service. The re-clean remedy constitutes our entire liability for dissatisfaction with cleaning quality. Refunds are not provided in lieu of re-cleans unless we are unable to return within a reasonable time frame and the Client prefers a monetary resolution, which we may offer at our sole discretion.

Complaints reported after 24 hours of service completion will be evaluated on a case-by-case basis and may not qualify for a re-clean.

8. Limitation of Liability

We carry general liability insurance and take care with every home we clean. However, our total liability to the Client for any claim arising from our services — including property damage — is limited to the total amount paid by the Client for the specific cleaning visit during which the incident occurred.

We are not liable for:

• Pre-existing damage, wear, or deterioration that was present before our arrival
• Damage to improperly secured, fragile, or undisclosed items (including antiques, collectibles, art, or items of unusual value)
• Damage caused by defective surfaces, fixtures, or hardware (e.g., loose hinges, weakened grout, unstable shelving)
• Loss or damage to cash, jewelry, or valuables left unsecured in the home
• Indirect, incidental, consequential, or punitive damages of any kind
• Any claim not reported in writing within 48 hours of service completion

All damage claims must be reported in writing within 48 hours of service completion. Claims reported after this period will not be considered.

9. Right to Refuse or Discontinue Service

We reserve the right to refuse or discontinue service to any Client at any time, for any reason, including but not limited to:

• Unsafe, hazardous, or unsanitary conditions beyond normal residential cleaning scope
• Presence of biohazards, mold, vermin, or conditions posing health risks to our team
• Rude, threatening, or harassing behavior toward our team members
• Non-payment or repeated late payment
• Repeated excessive messes beyond what was disclosed at booking

If we are unable to safely or reasonably perform the service upon arrival, a service fee may still apply. Refusal of service due to conditions outside our scope does not entitle the Client to a refund of any deposits or fees paid.

10. Photos for Quality Control

We may photograph specific areas of the home before and/or after a cleaning for internal quality assurance, dispute resolution, and training purposes. Photos are kept confidential, are not shared publicly, and are not used for marketing without the Client's explicit written consent. If you prefer that no photos be taken in your home, please notify us in writing before your first service.

11. Non-Solicitation

The Client agrees not to solicit, hire, or employ any STL Cleaning Services cleaner directly — bypassing the company — for a period of 12 months following the last date of service. In the event of a breach of this provision, the Client agrees to pay a referral fee of $2,500 to STL Cleaning Services.

12. Governing Law & Disputes

These Terms are governed by the laws of the State of Missouri. Any dispute arising from these Terms or our services will be resolved first through good-faith negotiation. If negotiation fails, disputes will be resolved through binding arbitration in St. Louis, Missouri, under the rules of the American Arbitration Association, except that either party may seek injunctive relief in a court of competent jurisdiction. The Client waives the right to participate in any class action proceeding.

13. Entire Agreement

These Terms, together with any written service agreement or booking confirmation, constitute the entire agreement between the parties regarding the subject matter hereof and supersede all prior discussions or representations. If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

14. Contact Us

Questions about these Terms should be directed to:

STL Cleaning Services
St. Louis, Missouri
hello@stlcleaningservices.com
314-492-0787